FAQS

How do I know if I have water damage?

Water migration can be tricky. Areas where you see water are often not the only places that it’s traveled. Look for closed off spaces that you don't have easy access to but that water could reach, such as:

  • Inside walls— This is especially crucial for insulated exterior walls.
  • Behind or underneath cabinets—If a pipe bursts under your kitchen sink, there may not be water or damage on the floor leading up to that cabinet. But there are often holes or gaps through which water travels that aren’t readily visible.
  • Shared walls—When a plumbing line fails in a bathroom or kitchen with a wall shared with another room, it often has water migration as well.
  • Floors below—Even if it seem like there’s not a lot of water or damage on the source floor, be sure to check the floor below for seepage, i.e. basement or crawlspace.

How does homeowner’s insurance work when dealing with a water or fire loss?

Before you call your insurance company, consider the following:

  • Is the cost of damage more than your deductible?
  • What terminology should one use when talking to the claims department?
  • What’s considered a covered loss?
  • Under what circumstances do insurance companies often deny coverage?

At Washington Restorer, we’re well versed in the ins and out of homeowner’s insurance claims and are happy to handle this for you as part of our service.

How long does the cleaning process take?

A clean up usually takes anywhere from three to seven days. However, there are many variables that can delay the process, such as:

  • Getting coverage approvals from the insurance adjuster
  • Personal property that first need to be inventoried, cleaned, packed, and stored in a controlled environment.
  • Material that needs to be removed to be tested for asbestos or lead and abated properly by certified staff.
  • The need to get temporary power to the property to run clean up equipment.

At Washington Restorer, we will expedite all of these steps for you as part of our service.

What is your guarantee?

We’re proud to offer a full two-year warranty on all of our emergency work, as long as the source of water intrusion is resolved before the clean-up and dry out begins. A new water issue in the same area would waive the warranty.

What is your privacy policy?

We take the privacy of both our online visitors as well as our clients very seriously, and we work to protect all personal information. If you have any specific questions about our privacy policy, please don’t hesitate to contact us by email at office@washingtonrestorerllc.com.

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